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Upon receiving your orders, we process it within 1-3 business days regardless of shipping method.
30 Day Guarantee exchanges & returns. All returns must be within 30 days of receipt of merchandise. Merchandise must be in original factory condition as received & must include all original packaging materials and accessories if any. Returns/exchanges may be refused if the merchandise doesn't meet the conditions required for returns/exchanges. Merchandise must be unopened. In the event a return or exchange is refused, the merchandise will be returned and the customer will be responsible for the S&H charge. Customer must return all the items at their expense under all circumstances unless we made a shipping error. Defective items (must be returned within 30 days) may only be exchanged for same item unless item which is to be exchanged is out of stock or discontinued. Defective merchandise must be returned to us first before we can send you a replacement.
You may cancel any order at any time by sending us an email prior to shipment processing. Once the shipment has been processed, and your item has already been shipped, the order cannot be cancelled or edited. There will be a 10% restocking fee and 6% processing fee for cancelling the order.
Urine Be Gone products has a 30 day money back guarantee from the time the product is shipped. Shipping cost is not refundable. Refunds are issued upon the return of the tool or unused portion of the product.
For returns, please email us firstname.lastname@example.org.
By purchasing from our web site, you agree to abide by our return policy, terms & conditions. And that you have acknowledge that you have read and fully understand these options.