Frequently Asked Questions:

1. What is your method of payment?

2. Do you accept credit cards?

3. Can I buy the product in local stores?

4. Can your product be used in carpet cleaning machine?

5. Are these products for dry stains?

6. What makes the Urine Removal Tool give over 20 times the vacuum of a shop vac (wet/dry vac)?

7. What type of guarantee do you offer with your products?

8. Are your products safe on wool rugs?

9. Any idea how we migh be able to eliminate the urine smell fro raccoon urine that was living in the roof rafter space in the house?

Answers To Frequently Asked Questions:

1.  We accept Visa, Mastercard, Discover and American Express and Paypal.  Paypal is another method of payment.  Everybody can use it.  Simply choose your products and click "Checkout".  At the Shipping Method, click "Next".  At the Payment Method, click "Next". Then "Submit".  Then at "Don't Have a PayPal Account" click "Contiue" and it will prompt you to pay with your credit card (Visa/MasterCard/American Express) or Check.

2. Yes, we accept all major credit cards like Visa, Mastercard, Discover and American Express for paying your purchases online. 

3. Our products are only available on our website, or you can place an order over the phone.  (Please call 1-866-874-6323).

4.  Yes, you can definitely use our product in any carpet cleaning machine. If you really want to get excellent carpet cleaning results, use our Urine Be Gone powder and Break Away (Super Degreaser) as a pre-spray.  You can then rinse with clear water in your carpet cleaning machine.  Or you can simply add the product to the water in your carpet cleaning machine and clean as normal.  However, if you pre-spray first and give the product dwell time, then rinse, you will always get a better cleaning job than simply going over the carpet with the carpet cleaning machine.

5.  Our urine removal products is extremely effective on new or old urine deposits.  Its chemical make up liquefies (emulsifies) urine, stains and odors on contact.  The product can be used in 4-different ways.

A.  Mix the product up in any container using warm hot water (hot water activates the product faster for a more intense clean).  Pour the product directly onto the urine area. Let sit (dwell) for 3-5 minutes.  Blot up with towels.  We recommend our Urine Removal Tool which gives 20 times the vacuum of a shop vac). Now pour clear water over the same area.  Blot to suck up. Let air dry.

B.  Spray heavily using a chemical pump up sprayer.  Now follow the same blotting or sucking instructions describe in Instructions A.

C.  Use a chemical pump up spray to heavily pre-treat urine affected areas.  Using your home cleaning machine, rinse with clear water and suck up.

D.  Using you home cleaning machine, add the Urine Be Gone powder into the water.  Pre-treat affected urine areas and suck up.  The best methods are A, using the Urine Removal Tool along with a shop vac or C.  Please understand, high vacuum power is very important in removing liquefied urine, stains and odors.  Using rinse water will help remove liquefied residue left in the carpet and pad to ensure that a stain or odor or both do not appear in the surface after the drying process is complete.

6.  The Urine Removal Tool is unique due to its bottom plate design.  In addition, the combination of the bottom plate design as well as the inner cavity creates a vacuum similar to a vortex.  And as you know, a vortex system generates extreme power! Obviously, the majority of the tool power comes down to physics.  This tool will give you great results. We personally use it in our Urine Removal Service where we go into people's houses and actually get paid for removing urine, stains and odors from their carpet and pad, upholstery, mattress, etc.

7.  We have 100% money back guarantee.  If you are not satisfied with the results after using any of our products, simply return the unused portion in the original container and we will give you the cost of the product.

8. The Odor Remover product is safe on every material that can handle moisture.  In most instances, the Urine Be Gone product is safe on wool fabric (not recommended for silk or sisal rugs). When using on wool, use warm water to dilute and follow application instructions at the bottom of the bottle.  The Stain Removal product is safe to use on all synthetic fabrics.  Use only on white or off-white wool rugs.  Not recommended for sisal (rope) and silk rugs.  Always pre-test chemical products on hidden areas of fabric. Follow application instructions on the bottle.

9. You must first eliminate any insulation that the urine has saturated into.  Take our Urine Be Gone Powder product and mix it up in a chemical pump up sprayer which can be purchased at any hardware store. Liberally spray down the urine affected area.  Let air dry and your problem should be solved.